:root {
  --fundo: #f6f5f1;
  --superficie: #ffffff;
  --tinta: #1e2b2f;
  --suave: #5c6b70;
  --linha: #e3e1da;
  --destaque: #2f6f5e;
  --destaque-escuro: #245849;
  --destaque-claro: #e6f0ec;
  --areia: #efe9dd;
  --alerta: #a4552f;
  --raio: 14px;
  --sombra: 0 1px 2px rgba(30, 43, 47, .05), 0 8px 24px rgba(30, 43, 47, .06);
  font-family: "Inter", system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;
  color: var(--tinta);
  background: var(--fundo);
  -webkit-font-smoothing: antialiased;
}
* { box-sizing: border-box; }
body { margin: 0; line-height: 1.55; font-size: 16px; }
a { color: var(--destaque); text-decoration: none; }
a:hover { text-decoration: underline; }
h1, h2, h3 { line-height: 1.2; margin: 0 0 .5em; letter-spacing: -.01em; }
h1 { font-size: clamp(2rem, 4.2vw, 3.1rem); font-weight: 700; }
h2 { font-size: clamp(1.5rem, 2.6vw, 2rem); font-weight: 650; }
h3 { font-size: 1.1rem; font-weight: 600; }
p { margin: 0 0 1em; }
.envolve { max-width: 1120px; margin: 0 auto; padding: 0 24px; }
/* painel logado (pos-login): usa a tela de verdade, nao fica preso ao 1120px da pagina de marketing (tarefa #374) */
#p-envolve { max-width: 1680px; }
.suave { color: var(--suave); }
.pequeno { font-size: .875rem; }

/* topo */
.topo { position: sticky; top: 0; z-index: 10; background: rgba(246, 245, 241, .9); backdrop-filter: blur(8px); border-bottom: 1px solid var(--linha); }
.topo .envolve { display: flex; align-items: center; justify-content: space-between; height: 66px; gap: 16px; }
.marca { display: flex; align-items: center; gap: 10px; font-weight: 700; font-size: 1.2rem; color: var(--tinta); }
.marca:hover { text-decoration: none; }
.marca .ponto { width: 30px; height: 30px; border-radius: 9px; background: var(--destaque); display: grid; place-items: center; }
.marca .ponto svg { width: 17px; height: 17px; }
.menu { display: flex; align-items: center; gap: 22px; }
.menu a.link { color: var(--suave); font-size: .95rem; }
.menu a.link:hover { color: var(--tinta); text-decoration: none; }
.idiomas { display: inline-flex; border: 1px solid var(--linha); border-radius: 999px; overflow: hidden; background: var(--superficie); }
.idiomas button { border: 0; background: transparent; padding: 5px 11px; font: inherit; font-size: .8rem; font-weight: 600; color: var(--suave); cursor: pointer; }
.idiomas button.ativo { background: var(--tinta); color: #fff; }
@media (max-width: 760px) { .menu a.link:not(#sair) { display: none; } .menu { gap: 14px; } }

/* botoes */
.botao { display: inline-flex; align-items: center; justify-content: center; gap: 8px; border: 1px solid transparent; border-radius: 10px; padding: 11px 20px; font: inherit; font-weight: 600; font-size: .95rem; cursor: pointer; transition: background .15s, border-color .15s, transform .05s; text-decoration: none !important; }
.botao:active { transform: translateY(1px); }
.botao.primario { background: var(--destaque); color: #fff; }
.botao.primario:hover { background: var(--destaque-escuro); }
.botao.secundario { background: var(--superficie); color: var(--tinta); border-color: var(--linha); }
.botao.secundario:hover { border-color: #c9c6bc; }
.botao.grande { padding: 14px 26px; font-size: 1rem; }
.botao.cheio { width: 100%; }
.botao[disabled] { opacity: .55; cursor: default; }

/* hero */
.hero { padding: 80px 0 64px; }
.hero .grade { display: grid; grid-template-columns: 1.1fr .9fr; gap: 56px; align-items: center; }
.selo { display: inline-block; background: var(--destaque-claro); color: var(--destaque-escuro); font-size: .8rem; font-weight: 600; padding: 5px 12px; border-radius: 999px; margin-bottom: 18px; }
.hero p.sub { font-size: 1.15rem; color: var(--suave); max-width: 540px; }
.hero .acoes { display: flex; gap: 12px; flex-wrap: wrap; margin-top: 28px; }
.hero .garantias { display: flex; gap: 20px; flex-wrap: wrap; margin-top: 22px; font-size: .88rem; color: var(--suave); }
.hero .garantias span::before { content: "✓ "; color: var(--destaque); font-weight: 700; }
@media (max-width: 900px) { .hero .grade { grid-template-columns: 1fr; } .hero { padding-top: 48px; } }

/* maquete do painel */
.maquete { background: var(--superficie); border: 1px solid var(--linha); border-radius: 18px; box-shadow: var(--sombra); padding: 18px; }
.maquete .barra { display: flex; justify-content: space-between; align-items: center; margin-bottom: 14px; font-size: .85rem; color: var(--suave); }
.conversa { display: grid; grid-template-columns: auto 1fr auto; gap: 12px; align-items: center; padding: 12px; border-radius: 12px; border: 1px solid var(--linha); margin-bottom: 8px; background: #fcfbf8; }
.conversa .av { width: 36px; height: 36px; border-radius: 50%; background: var(--areia); display: grid; place-items: center; font-weight: 600; font-size: .85rem; color: var(--suave); }
.conversa .nome { font-weight: 600; font-size: .92rem; }
.conversa .prev { font-size: .82rem; color: var(--suave); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; max-width: 260px; }
.tier { font-size: .75rem; font-weight: 700; padding: 3px 9px; border-radius: 6px; }
.tier.S { background: #1e2b2f; color: #fff; }
.tier.A { background: var(--destaque); color: #fff; }
.tier.B { background: var(--destaque-claro); color: var(--destaque-escuro); }
.tier.C { background: var(--areia); color: #6b5d45; }
.tier.D { background: #eeeeec; color: #8a8f90; }
.etiqueta { font-size: .72rem; color: var(--suave); background: #f0efea; padding: 2px 7px; border-radius: 5px; margin-left: 6px; }

/* secoes */
section.bloco { padding: 72px 0; }
section.bloco.claro { background: var(--superficie); border-top: 1px solid var(--linha); border-bottom: 1px solid var(--linha); }
.titulo-secao { max-width: 640px; margin-bottom: 40px; }
.titulo-secao p { color: var(--suave); font-size: 1.05rem; }
.grade3 { display: grid; grid-template-columns: repeat(3, 1fr); gap: 20px; }
@media (max-width: 900px) { .grade3 { grid-template-columns: 1fr; } }
.cartao { background: var(--superficie); border: 1px solid var(--linha); border-radius: var(--raio); padding: 26px; }
section.bloco.claro .cartao { background: var(--fundo); }
.cartao .icone { width: 42px; height: 42px; border-radius: 11px; background: var(--destaque-claro); display: grid; place-items: center; margin-bottom: 16px; color: var(--destaque); }
.cartao .icone svg { width: 22px; height: 22px; }
.cartao p { color: var(--suave); font-size: .95rem; margin: 0; }
.passo-num { font-size: .8rem; font-weight: 700; color: var(--destaque); letter-spacing: .06em; margin-bottom: 8px; }

/* precos */
.moedas { display: inline-flex; border: 1px solid var(--linha); border-radius: 10px; background: var(--superficie); padding: 3px; margin-bottom: 28px; }
.moedas button { border: 0; background: transparent; padding: 7px 16px; border-radius: 8px; font: inherit; font-size: .88rem; font-weight: 600; color: var(--suave); cursor: pointer; }
.moedas button.ativo { background: var(--destaque-claro); color: var(--destaque-escuro); }
.plano { display: flex; flex-direction: column; position: relative; }
.plano.destaque { border: 2px solid var(--destaque); }
.plano .fita { position: absolute; top: -12px; left: 24px; background: var(--destaque); color: #fff; font-size: .75rem; font-weight: 700; padding: 3px 10px; border-radius: 999px; }
.plano .preco { font-size: 2.3rem; font-weight: 700; margin: 10px 0 2px; letter-spacing: -.02em; }
.plano .preco small { font-size: .95rem; font-weight: 500; color: var(--suave); }
.plano ul { list-style: none; padding: 0; margin: 20px 0 26px; flex: 1; }
.plano li { padding: 7px 0 7px 26px; position: relative; font-size: .94rem; border-bottom: 1px dashed var(--linha); }
.plano li:last-child { border-bottom: 0; }
.plano li::before { content: ""; position: absolute; left: 2px; top: 13px; width: 12px; height: 7px; border-left: 2px solid var(--destaque); border-bottom: 2px solid var(--destaque); transform: rotate(-45deg); }

/* faq */
.faq details { background: var(--superficie); border: 1px solid var(--linha); border-radius: 12px; padding: 18px 22px; margin-bottom: 10px; }
.faq summary { font-weight: 600; cursor: pointer; list-style: none; display: flex; justify-content: space-between; gap: 16px; }
.faq summary::after { content: "+"; color: var(--suave); font-weight: 400; font-size: 1.3rem; line-height: 1; }
.faq details[open] summary::after { content: "–"; }
.faq details p { color: var(--suave); margin: 12px 0 0; }

.chamada { background: var(--tinta); color: #fff; border-radius: 20px; padding: 48px; display: flex; justify-content: space-between; align-items: center; gap: 24px; flex-wrap: wrap; }
.chamada p { color: #b9c4c7; margin: 0; }
.chamada .botao.primario { background: #fff; color: var(--tinta); }

footer.rodape { padding: 36px 0 48px; color: var(--suave); font-size: .88rem; }
footer.rodape .envolve { display: flex; justify-content: space-between; gap: 16px; flex-wrap: wrap; }

/* app: formularios e painel */
.centro { min-height: calc(100vh - 66px); display: grid; place-items: center; padding: 40px 20px; }
.caixa { width: 100%; max-width: 440px; background: var(--superficie); border: 1px solid var(--linha); border-radius: 18px; padding: 34px; box-shadow: var(--sombra); }
.campo { margin-bottom: 16px; }
.campo label { display: block; font-size: .85rem; font-weight: 600; margin-bottom: 6px; }
.campo input, .campo select, .campo textarea { width: 100%; padding: 11px 13px; border: 1px solid var(--linha); border-radius: 10px; font: inherit; font-size: .95rem; background: #fdfdfb; color: var(--tinta); }
.campo input:focus, .campo select:focus, .campo textarea:focus { outline: 2px solid var(--destaque-claro); border-color: var(--destaque); }
.duas { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
.erro { background: #f8ebe4; color: var(--alerta); border-radius: 10px; padding: 10px 14px; font-size: .9rem; margin-bottom: 14px; display: none; }
.erro.visivel { display: block; }
/* aviso de atencao em amarelo/laranja: usado pelo bonus de indicacao na area de cobranca */
.aviso-laranja { background: #fff7e0; border: 1px solid #f0cd8a; color: #8a5312; border-radius: 12px; padding: 12px 16px; margin: 12px 0 0; font-size: .9rem; font-weight: 500; }
.cob-linhas { display: grid; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); gap: 10px 18px; }
.cob-linhas > div { display: grid; gap: 2px; }
.aviso-ok { background: var(--destaque-claro); color: var(--destaque-escuro); border-radius: 12px; padding: 14px 18px; margin-bottom: 20px; font-weight: 500; }

.painel { padding: 40px 0 80px; }
.painel-topo { display: flex; justify-content: space-between; align-items: flex-end; gap: 16px; flex-wrap: wrap; margin-bottom: 28px; }
.status { display: inline-flex; align-items: center; gap: 7px; font-size: .85rem; font-weight: 600; padding: 5px 12px; border-radius: 999px; }
.status::before { content: ""; width: 8px; height: 8px; border-radius: 50%; background: currentColor; }
.status.ativa { background: var(--destaque-claro); color: var(--destaque-escuro); }
.status.pendente { background: var(--areia); color: #7a6337; }
.status.suspensa { background: #f8ebe4; color: var(--alerta); }
.etapas { display: grid; gap: 16px; }
.etapa { background: var(--superficie); border: 1px solid var(--linha); border-radius: var(--raio); padding: 26px; display: grid; grid-template-columns: 44px 1fr; gap: 18px; }
.etapa .num { width: 44px; height: 44px; border-radius: 50%; border: 2px solid var(--linha); display: grid; place-items: center; font-weight: 700; color: var(--suave); }
.etapa.feita .num { background: var(--destaque); border-color: var(--destaque); color: #fff; }
.etapa.bloqueada { opacity: .55; }
.etapa h3 { margin-bottom: 4px; }
.etapa .corpo > p { color: var(--suave); font-size: .95rem; max-width: 760px; }
.opcoes-plano { display: grid; grid-template-columns: repeat(3, 1fr); gap: 10px; margin: 14px 0 18px; }
@media (max-width: 700px) { .opcoes-plano { grid-template-columns: 1fr; } .duas { grid-template-columns: 1fr; } .etapa { grid-template-columns: 1fr; } }
.opcao { border: 1px solid var(--linha); border-radius: 12px; padding: 14px; cursor: pointer; background: #fdfdfb; }
.opcao.sel { border-color: var(--destaque); box-shadow: 0 0 0 3px var(--destaque-claro); }
.opcao strong { display: block; }
.opcao span { font-size: .88rem; color: var(--suave); }
.chave { display: flex; justify-content: space-between; align-items: center; gap: 16px; padding: 14px 0; border-bottom: 1px solid var(--linha); }
.chave:last-child { border-bottom: 0; }
.chave p { margin: 2px 0 0; font-size: .88rem; color: var(--suave); }
.interruptor { position: relative; width: 44px; height: 26px; flex: none; }
.interruptor input { opacity: 0; width: 0; height: 0; }
.interruptor span { position: absolute; inset: 0; background: #d6d4cc; border-radius: 999px; cursor: pointer; transition: .2s; }
.interruptor span::before { content: ""; position: absolute; width: 20px; height: 20px; left: 3px; top: 3px; background: #fff; border-radius: 50%; transition: .2s; }
.interruptor input:checked + span { background: var(--destaque); }
.interruptor input:checked + span::before { transform: translateX(18px); }
.codigo { font-family: ui-monospace, Menlo, monospace; font-size: .85rem; background: #f3f2ed; border: 1px solid var(--linha); border-radius: 8px; padding: 9px 12px; word-break: break-all; }
.oculto { display: none !important; }

/* abas do painel */
.abas { display: inline-flex; gap: 4px; background: var(--superficie); border: 1px solid var(--linha); border-radius: 12px; padding: 4px; margin-bottom: 18px; }
.abas button { border: 0; background: transparent; padding: 8px 18px; border-radius: 9px; font: inherit; font-weight: 600; font-size: .92rem; color: var(--suave); cursor: pointer; display: inline-flex; align-items: center; gap: 6px; }
.abas button.ativo { background: var(--destaque-claro); color: var(--destaque-escuro); }
.bolha { background: var(--alerta); color: #fff; font-size: .72rem; font-weight: 700; min-width: 20px; height: 20px; padding: 0 6px; border-radius: 999px; display: inline-grid; place-items: center; }

/* caixa de mensagens */
.cx { display: grid; grid-template-columns: var(--cx-lista-w, 360px) 6px 1fr; background: var(--superficie); border: 1px solid var(--linha); border-radius: 16px; overflow: hidden; height: calc(100vh - 220px); min-height: 520px; box-shadow: var(--sombra); }
.cx-lista { display: flex; flex-direction: column; min-height: 0; }

/* divisorias arrastaveis da lista/chat/ficha (tarefa #374) */
.cx-resizer { cursor: col-resize; background: transparent; position: relative; z-index: 2; touch-action: none; }
.cx-resizer::after { content: ''; position: absolute; top: 0; bottom: 0; left: 50%; width: 2px; margin-left: -1px; background: var(--linha); }
.cx-resizer:hover::after, .cx-resizer.arrastando::after { background: var(--destaque); width: 3px; margin-left: -1.5px; }
.cx-filtros { display: flex; gap: 4px; padding: 12px; border-bottom: 1px solid var(--linha); }
.cx-filtros button { flex: 1; border: 1px solid transparent; background: transparent; border-radius: 9px; padding: 7px 4px; font: inherit; font-size: .84rem; font-weight: 600; color: var(--suave); cursor: pointer; white-space: nowrap; }
.cx-filtros button b { font-weight: 700; opacity: .7; }
.cx-filtros button.ativo { background: var(--destaque-claro); color: var(--destaque-escuro); }
.cx-demo { margin: 10px 12px 0; font-size: .8rem; background: var(--areia); color: #7a6337; border-radius: 10px; padding: 9px 12px; }
#cx-itens { overflow-y: auto; flex: 1; padding: 8px; }
.cx-item { display: grid; grid-template-columns: 6px 38px 1fr auto; gap: 10px; align-items: center; padding: 11px 10px 11px 0; border-radius: 12px; cursor: pointer; margin-bottom: 2px; }
.cx-item:hover { background: #f7f6f2; }
.cx-item.sel { background: var(--destaque-claro); }
.cx-item .faixa { width: 4px; height: 38px; border-radius: 0 4px 4px 0; background: transparent; }
.cx-item .faixa.critica { background: #b3261e; }
.cx-item .faixa.alta { background: var(--alerta); }
.cx-item .faixa.media { background: #d7b36a; }
.cx-item .miolo { min-width: 0; }
.cx-item .l1 { display: flex; align-items: center; gap: 6px; }
.cx-item .l1 strong { font-size: .93rem; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.cx-item .l2 { font-size: .82rem; color: var(--suave); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.cx-item .l2.assunto { color: var(--tinta); font-weight: 500; }
.cx-item .lado { text-align: right; font-size: .75rem; color: var(--suave); display: flex; flex-direction: column; align-items: flex-end; gap: 5px; }
.cx-item .nl { background: var(--destaque); color: #fff; font-weight: 700; font-size: .7rem; min-width: 19px; height: 19px; border-radius: 999px; display: grid; place-items: center; padding: 0 5px; }
.av { width: 38px; height: 38px; border-radius: 50%; background: var(--areia); display: grid; place-items: center; font-weight: 600; font-size: .85rem; color: #6b5d45; flex: none; }
.tier.sem { background: #f0efea; color: #a2a6a6; }
.cx-vazio { text-align: center; color: var(--suave); font-size: .9rem; padding: 40px 18px; }

.cx-conv { display: flex; flex-direction: column; min-height: 0; min-width: 0; background: #fbfaf7; }
.cx-nada { margin: auto; color: var(--suave); padding: 24px; text-align: center; }
.cx-aberta { display: flex; flex-direction: column; min-height: 0; height: 100%; }
.cx-cab { display: flex; align-items: center; gap: 10px; padding: 12px 16px; border-bottom: 1px solid var(--linha); background: var(--superficie); flex-wrap: wrap; }
.cx-quem { display: flex; flex-direction: column; flex: 1; min-width: 120px; line-height: 1.3; }
.cx-cab select { border: 1px solid var(--linha); border-radius: 9px; padding: 7px 8px; font: inherit; font-size: .85rem; background: #fdfdfb; }
.botao.peq { padding: 7px 12px; font-size: .84rem; border-radius: 9px; }
.cx-voltar { display: none; border: 0; background: none; font-size: 1.3rem; cursor: pointer; color: var(--suave); padding: 0 4px; }
.cx-analise { padding: 12px 16px; border-bottom: 1px solid var(--linha); background: var(--superficie); font-size: .9rem; display: flex; gap: 10px; align-items: flex-start; flex-wrap: wrap; }
.cx-analise .urg { font-size: .75rem; font-weight: 700; padding: 3px 9px; border-radius: 6px; white-space: nowrap; }
.urg.critica { background: #b3261e; color: #fff; }
.urg.alta { background: #f8ebe4; color: var(--alerta); }
.urg.media { background: #f6efdc; color: #8a6a24; }
.urg.baixa { background: #eeeeec; color: #7d8384; }
.cx-analise .res { flex: 1; min-width: 200px; }
.cx-analise .res strong { display: block; }
.cx-analise .res span { color: var(--suave); }
.cx-analise .ets { display: flex; gap: 5px; flex-wrap: wrap; }
.cx-analise .ets .etiqueta { margin: 0; cursor: pointer; }
.cx-msgs { flex: 1; overflow-y: auto; padding: 18px 16px; display: flex; flex-direction: column; gap: 6px; }
.bal { max-width: 72%; padding: 8px 12px 6px; border-radius: 12px; font-size: .93rem; white-space: pre-wrap; word-wrap: break-word; box-shadow: 0 1px 1px rgba(30,43,47,.05); }
.bal.cliente { background: var(--superficie); border: 1px solid var(--linha); align-self: flex-start; border-top-left-radius: 4px; }
.bal.eu { background: #dcebe5; align-self: flex-end; border-top-right-radius: 4px; }
.bal .meta { display: block; text-align: right; font-size: .7rem; color: var(--suave); margin-top: 2px; }
.bal.falhou { background: #f8ebe4; }
.dia { align-self: center; font-size: .75rem; color: var(--suave); background: #efede6; padding: 3px 10px; border-radius: 999px; margin: 8px 0; }
.cx-rodape { border-top: 1px solid var(--linha); background: var(--superficie); padding: 12px 16px; }
.cx-sug { display: flex; gap: 12px; align-items: center; background: var(--destaque-claro); border-radius: 12px; padding: 10px 12px; margin-bottom: 10px; }
.cx-sug > div { flex: 1; min-width: 0; }
.cx-sug span { font-weight: 700; color: var(--destaque-escuro); }
.cx-sug p { margin: 2px 0 0; font-size: .9rem; }
.cx-janela { background: var(--areia); color: #7a6337; border-radius: 10px; padding: 10px 12px; font-size: .88rem; margin: 0 0 10px; }
.cx-form { display: flex; gap: 10px; align-items: flex-end; }
.cx-form textarea { flex: 1; resize: none; border: 1px solid var(--linha); border-radius: 12px; padding: 11px 13px; font: inherit; font-size: .95rem; max-height: 160px; background: #fdfdfb; }
.cx-form textarea:focus { outline: 2px solid var(--destaque-claro); border-color: var(--destaque); }
.cx-dica { margin: 8px 0 0; font-size: .76rem; }
#cv-erro { margin: 10px 0 0; }

@media (max-width: 820px) {
  .painel { padding-top: 16px; }
  .cx { grid-template-columns: 1fr; height: calc(100vh - 170px); border-radius: 12px; }
  .cx .cx-conv { display: none; }
  .cx.com-conversa .cx-lista { display: none; }
  .cx.com-conversa .cx-conv { display: flex; }
  #cx-resizer-lista { display: none; }
  .cx-voltar { display: block; }
  .painel.na-caixa .painel-topo { display: none; }
  .painel.na-caixa .abas { margin-bottom: 10px; }
  .cx { height: calc(100vh - 150px); }
  .cx-cab { padding: 10px 12px; gap: 8px; }
  .cx-quem { flex-basis: calc(100% - 100px); }
  .cx-cab select, .cx-cab .botao.peq { flex: 1; padding: 6px 8px; font-size: .8rem; }
  #cv-whats span { display: none; }
  #cv-whats { flex: 0 0 auto; }
  .cx-analise { padding: 10px 12px; }
  .cx-analise .res span { display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden; }
  .cx-analise .ets { display: none; }
  .cx-sug p { display: -webkit-box; -webkit-line-clamp: 3; -webkit-box-orient: vertical; overflow: hidden; }
  .cx-rodape { padding: 10px 12px; }
  .bal { max-width: 88%; }
  .cx-dica { display: none; }
}
.btn-google { gap: 10px; margin-bottom: 4px; }
.ou-linha { display: flex; align-items: center; gap: 12px; margin: 14px 0 6px; color: var(--suave, #7a7f80); font-size: .85rem; }
.ou-linha::before, .ou-linha::after { content: ''; flex: 1; height: 1px; background: var(--linha); }

/* ----- recursos 22/09: resumo, retorno, audio, agenda, ficha, numeros, preferencias ----- */
.resumo-hoje { background: var(--superficie); border: 1px solid var(--linha); border-radius: 14px; padding: 12px 16px; margin-bottom: 14px; box-shadow: var(--sombra); font-size: .92rem; }
.rs-linha { display: flex; gap: 8px; align-items: baseline; flex-wrap: wrap; }
.rs-linha strong { color: var(--destaque-escuro); }
.rs-x { margin-left: auto; border: 0; background: none; font-size: 1.2rem; line-height: 1; color: var(--suave); cursor: pointer; padding: 0 4px; }
.rs-vips { display: flex; gap: 6px; flex-wrap: wrap; align-items: center; margin-top: 8px; }
.rs-vip { display: inline-flex; gap: 6px; align-items: center; border: 1px solid var(--linha); background: #fbfaf7; border-radius: 999px; padding: 4px 10px 4px 4px; font: inherit; font-size: .84rem; cursor: pointer; }
.rs-vip:hover { border-color: var(--destaque); }
.rs-alerta { margin-top: 8px; background: #f8ebe4; color: var(--alerta); font-weight: 600; border-radius: 10px; padding: 8px 12px; cursor: pointer; }
.selo { font-size: .68rem; font-weight: 700; padding: 2px 7px; border-radius: 999px; white-space: nowrap; flex: none; }
.selo.alerta { background: #b3261e; color: #fff; }
.selo.retorno { background: var(--areia); color: #7a6337; }
.selo.agenda { background: none; padding: 0; font-size: .8rem; }
.selo.etqcli { background: #e3ede9; color: var(--verde, #2f6f5e); border: 1px solid #c7ddd5; max-width: 140px; overflow: hidden; text-overflow: ellipsis; }

/* etiquetas de cliente do dono (ajustes da conta) */
.etq-linha { display: grid; grid-template-columns: 26px 1fr 78px 32px 30px; gap: 8px; align-items: center; margin-bottom: 8px; }
.etq-sup { display: flex; align-items: center; justify-content: center; gap: 2px; cursor: pointer; }
.etq-sup input { margin: 0; }
.etq-sup span { color: #c9a227; font-size: .85rem; line-height: 1; }
.etq-sup-d { border-left: 2px solid #e8d79a; padding-left: 8px; margin: 6px 0 10px; }
.selo.vip { background: #fdf3d3; color: #8a6d0b; border: 1px solid #e8d79a; }
.fi-vip { display: flex; align-items: center; gap: 6px; cursor: pointer; margin: 4px 0 2px; font-size: .82rem; }
.fi-vip input { margin: 0; }
.etq-setas { display: flex; flex-direction: column; gap: 2px; }
.etq-setas button { background: none; border: 0; cursor: pointer; font-size: .6rem; line-height: 1; padding: 1px; color: #7c8b86; }
.etq-setas button:disabled { opacity: .25; cursor: default; }
.etq-linha input { width: 100%; }
.etq-x { background: none; border: 0; cursor: pointer; font-size: 1.2rem; line-height: 1; color: #9aa6a2; }
.etq-x:hover { color: #b3261e; }
.etq-nova { display: grid; grid-template-columns: 1fr auto; gap: 8px; align-items: center; margin-top: 10px; }
.fi-etqcli { width: 100%; margin-bottom: 6px; }

.aud { display: block; font-size: .72rem; font-weight: 700; color: var(--destaque-escuro); margin-bottom: 2px; }
.aud-res { display: block; margin-top: 6px; padding-top: 6px; border-top: 1px dashed var(--linha); font-size: .82rem; color: var(--suave); }

.cx-ret { display: flex; gap: 12px; align-items: center; background: var(--areia); border-radius: 12px; padding: 10px 12px; margin-bottom: 10px; flex-wrap: wrap; }
.cx-ret > div:first-child { flex: 1; min-width: 200px; }
.cx-ret span { font-weight: 700; color: #7a6337; }
.cx-ret p { margin: 2px 0 0; font-size: .9rem; }
.cx-ret-acoes { display: flex; gap: 6px; flex-wrap: wrap; }

.cx-agendar { padding: 12px 16px; border-bottom: 1px solid var(--linha); background: #f3f8f6; font-size: .9rem; }
.ag-cab { display: flex; gap: 10px; align-items: baseline; flex-wrap: wrap; margin-bottom: 8px; }
.ag-linha { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; margin-top: 8px; }
.ag-linha input { border: 1px solid var(--linha); border-radius: 9px; padding: 7px 10px; font: inherit; font-size: .88rem; background: #fff; }
#ag-servico { flex: 1; max-width: 340px; }
.ag-horarios { display: flex; gap: 6px; flex-wrap: wrap; align-items: center; margin-top: 8px; }
.ag-horarios > span { width: 100%; }
.ag-h { border: 1px solid var(--destaque); background: #fff; color: var(--destaque-escuro); border-radius: 9px; padding: 6px 11px; font: inherit; font-size: .86rem; font-weight: 600; cursor: pointer; }
.ag-h:hover { background: var(--destaque); color: #fff; }
#ag-feito .aviso-ok { margin: 8px 0 0; }
#ag-erro { margin: 8px 0 0; }

.cx-aberta { display: grid !important; grid-template-columns: minmax(0, 1fr) 6px var(--cx-ficha-w, 290px); grid-template-rows: minmax(0, 1fr); }
.cx-aberta.oculto { display: none !important; }
.cx-principal { display: flex; flex-direction: column; min-height: 0; min-width: 0; }
.cx-ficha { background: var(--superficie); overflow-y: auto; padding: 16px; font-size: .88rem; }
.cx-ficha-btn { display: none; }
.fi-topo { display: flex; gap: 10px; align-items: center; margin-bottom: 12px; }
.fi-topo > div:nth-child(2) { display: flex; flex-direction: column; line-height: 1.3; flex: 1; min-width: 0; }
.fi-fechar { display: none; border: 0; background: none; font-size: 1.3rem; color: var(--suave); cursor: pointer; }
.fi-nums { display: grid; grid-template-columns: repeat(3, 1fr); gap: 6px; text-align: center; }
.fi-nums > div { background: #f7f6f2; border-radius: 10px; padding: 8px 4px; display: flex; flex-direction: column; gap: 2px; }
.fi-nums b { font-size: 1.1rem; }
.fi-nums span { font-size: .72rem; color: var(--suave); }
.fi-desde { margin: 8px 0 0; }
.cx-ficha h4 { margin: 16px 0 6px; font-size: .78rem; text-transform: uppercase; letter-spacing: .04em; color: var(--suave); }
.fi-ets { display: flex; gap: 5px; flex-wrap: wrap; align-items: center; }
.fi-ets .etiqueta { margin: 0; }
.fi-editar { border: 0; background: none; color: var(--destaque); font: inherit; font-size: .8rem; font-weight: 600; cursor: pointer; padding: 2px 4px; }
.fi-lista { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: 6px; }
.fi-lista li { background: #f7f6f2; border-radius: 9px; padding: 7px 10px; display: flex; flex-direction: column; line-height: 1.35; }
.fi-lista span { color: var(--suave); font-size: .82rem; }
.fi-lista em { font-style: normal; font-size: .72rem; color: var(--suave); }
.fi-lista li.riscado strong { text-decoration: line-through; color: var(--suave); }
#fi-notas { width: 100%; border: 1px solid var(--linha); border-radius: 10px; padding: 8px 10px; font: inherit; font-size: .86rem; resize: vertical; background: #fdfdfb; }

.cartao-p { background: var(--superficie); border: 1px solid var(--linha); border-radius: 16px; padding: 18px 20px; box-shadow: var(--sombra); }
.cartao-p h3 { margin: 0; }
.cartao-p > p.pequeno { margin: 2px 0 12px; max-width: 760px; }
.cab-p { display: flex; justify-content: space-between; align-items: flex-start; gap: 12px; margin-bottom: 8px; }
.cab-p p { margin: 2px 0 0; }
.ag-dia { font-weight: 700; font-size: .85rem; color: var(--destaque-escuro); margin: 16px 0 6px; }
.ag-dia::first-letter { text-transform: uppercase; }
.ag-item { display: flex; gap: 12px; align-items: center; padding: 10px 12px; border: 1px solid var(--linha); border-radius: 12px; margin-bottom: 6px; flex-wrap: wrap; }
.ag-hora { font-weight: 700; display: flex; flex-direction: column; line-height: 1.2; min-width: 58px; }
.ag-hora small { font-weight: 400; color: var(--suave); font-size: .75rem; }
.ag-quem { flex: 1; display: flex; flex-direction: column; min-width: 140px; line-height: 1.3; }
.ag-google { margin: 16px 0 0; }

.nums-tiles { display: grid; grid-template-columns: repeat(4, 1fr); gap: 12px; margin-bottom: 12px; }
.nu-tile { background: var(--superficie); border: 1px solid var(--linha); border-radius: 14px; padding: 14px 16px; display: flex; flex-direction: column; box-shadow: var(--sombra); }
.nu-tile b { font-size: 1.7rem; line-height: 1.2; color: var(--tinta); }
.nu-tile span { font-size: .85rem; font-weight: 600; }
.nu-tile small { font-size: .78rem; color: var(--suave); }
.nums-grade { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
.nums-grade .larga { grid-column: 1 / -1; }
.nu-barras { display: grid; gap: 2px; height: 140px; align-items: end; border-bottom: 1px solid var(--linha); }
.nu-col { height: 100%; display: flex; align-items: flex-end; cursor: default; }
.nu-col:hover .nu-barra { background: var(--destaque-escuro); }
.nu-barra { width: 100%; max-width: 28px; margin: 0 auto; background: #8fbcae; border-radius: 4px 4px 0 0; }
.nu-barra.pico { background: var(--destaque); }
.nu-rot { display: grid; gap: 2px; font-size: .68rem; color: var(--suave); text-align: center; margin-top: 4px; white-space: nowrap; }
.nu-pico { margin: 10px 0 0; font-weight: 600; color: var(--destaque-escuro); }
.nu-et { display: grid; grid-template-columns: minmax(80px, 38%) 1fr 28px; gap: 8px; align-items: center; font-size: .86rem; margin-bottom: 6px; }
.nu-et span { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.nu-et div { background: #f0efea; border-radius: 4px; height: 10px; }
.nu-et i { display: block; height: 100%; background: var(--destaque); border-radius: 4px; }
.nu-et b { text-align: right; }

.pr-dia { display: flex; gap: 8px; align-items: center; margin-bottom: 6px; flex-wrap: wrap; }
.pr-dia label { min-width: 120px; display: flex; gap: 6px; align-items: center; }
.pr-dia input[type=time] { border: 1px solid var(--linha); border-radius: 8px; padding: 5px 8px; font: inherit; font-size: .88rem; }
.pr-dia input[disabled] { opacity: .45; }
#erro-pr { margin: 10px 0; }

@media (max-width: 1100px) {
  .cx-aberta { grid-template-columns: minmax(0, 1fr); position: relative; }
  #cx-resizer-ficha { display: none; }
  .cx-ficha { display: none; position: absolute; top: 0; right: 0; bottom: 0; width: min(320px, 92%); box-shadow: -8px 0 24px rgba(30, 43, 47, .12); z-index: 5; }
  .cx-aberta.com-ficha .cx-ficha { display: block; }
  .cx-ficha-btn, .fi-fechar { display: inline-block; }
}
@media (max-width: 820px) {
  .nums-tiles { grid-template-columns: 1fr 1fr; }
  .nums-grade { grid-template-columns: 1fr; }
  .abas { display: grid; grid-template-columns: repeat(4, 1fr); width: 100%; }
  .abas button { padding: 8px 4px; white-space: nowrap; justify-content: center; font-size: .86rem; }
  .cx-agendar { padding: 10px 12px; }
}
.cx-agendar { flex: none; max-height: 42%; overflow-y: auto; }
.cx-msgs { min-height: 140px; }
.cx-agendar { max-height: 34%; }
.cx-msgs { min-height: 90px; }
.cx-rodape { flex: none; }
.cx-sug p, .cx-ret p { display: -webkit-box; -webkit-line-clamp: 3; -webkit-box-orient: vertical; overflow: hidden; }
.cx { min-height: 600px; }
@media (max-width: 820px) {
  .painel:has(.cx.com-conversa) .resumo-hoje { display: none; }
  .rs-linha { font-size: .86rem; }
}

/* rodape com privacidade, termos e contato */
.rodape-links { display: flex; gap: 18px; flex-wrap: wrap; }
footer.rodape a { color: var(--suave); }
footer.rodape a:hover { color: var(--tinta); }
.painel.na-caixa ~ footer.rodape { padding: 18px 0 24px; }
.aceite { margin: 12px 0 0; text-align: center; line-height: 1.5; }
.btn-google { white-space: nowrap; gap: 10px; }
@media (max-width: 420px) { .btn-google { font-size: .95rem; padding-left: 12px; padding-right: 12px; } }
@media (max-width: 560px) { .cab-p { flex-direction: column; gap: 4px; } }

/* caixa da promessa de coexistence na etapa 2 do painel */
.caixa-coex { background: var(--fundo-suave, rgba(0,0,0,.03)); border: 1px solid var(--linha); border-radius: 12px; padding: 12px 14px; }
.caixa-coex ul li { margin: 2px 0; }

/* balaozinho de fim do teste gratis, canto inferior direito do painel */
.balao-teste {
  position: fixed; right: 18px; bottom: 18px; z-index: 60; width: 320px; max-width: calc(100vw - 28px);
  background: #fff; border: 1px solid var(--linha); border-radius: 14px; padding: 16px 18px 16px 16px;
  box-shadow: 0 10px 34px rgba(0,0,0,.16); animation: balao-sobe .28s ease-out;
}
.balao-teste strong { display: block; font-size: 15px; margin-bottom: 6px; }
.balao-teste p { margin: 0 0 12px; font-size: 13.5px; line-height: 1.5; color: var(--texto-suave, #555); }
.balao-teste .botao { width: 100%; }
.balao-x {
  position: absolute; top: 8px; right: 10px; background: none; border: 0; cursor: pointer;
  font-size: 20px; line-height: 1; color: #999; padding: 2px 6px;
}
.balao-x:hover { color: #444; }
.pequeno-botao { padding: 9px 14px; font-size: 14px; }
@keyframes balao-sobe { from { opacity: 0; transform: translateY(12px); } to { opacity: 1; transform: none; } }
@media (max-width: 560px) { .balao-teste { right: 10px; left: 10px; bottom: 10px; width: auto; } }

/* ----- base de conhecimento (etapa 5) e registro do que a IA respondeu sozinha ----- */
.bc-campo { padding: 12px 0; border-bottom: 1px solid var(--linha); }
.bc-campo:last-child { border-bottom: 0; }
.bc-campo > label { font-weight: 600; font-size: .95rem; }
.bc-campo > p { margin: 2px 0 8px; }
.bc-campo textarea { width: 100%; resize: vertical; font: inherit; padding: 9px 11px; border: 1px solid var(--linha); border-radius: 10px; background: var(--fundo); color: inherit; }
.bc-campo textarea:focus { outline: 2px solid var(--destaque); outline-offset: 1px; }
.au-item { border: 1px solid var(--linha); border-radius: 12px; padding: 12px 14px; margin-bottom: 8px; }
.au-topo { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; margin-bottom: 6px; }
.au-p, .au-r, .au-c { margin: 0 0 4px; font-size: .92rem; line-height: 1.45; }
.au-r { font-weight: 500; }
.au-c { color: var(--suave); }
.au-acoes { display: flex; gap: 8px; flex-wrap: wrap; margin-top: 10px; }
.au-selo { font-size: .74rem; padding: 2px 8px; border-radius: 999px; border: 1px solid var(--linha); color: var(--suave); }
.au-selo.desfeita { border-color: var(--alerta); color: var(--alerta); }
.au-selo.corrigida { border-color: var(--destaque); color: var(--destaque); }

/* cartao do pedido de avaliacao no Google: mesmo formato do lembrete de retorno, cor da casa */
.cx-avl { background: var(--destaque-claro); }
.cx-avl span { color: var(--destaque-escuro); }